1. Data We Collect When you make a booking or contact us, we may collect the following information: • Full name • Email address • Phone number • Country of residence and/or birth • Number of guests • Payment details (via secured platforms) • Special requests (optional) • Arrival and departure dates
2. Purpose of Data Collection We use your personal data for the following purposes: • To confirm and manage your booking • To contact you regarding your stay • To comply with Croatian legal obligations (e.g., guest registration) • To issue invoices or provide booking-related documents • To improve our guest services
3. Legal Basis for Processing We process your data based on: • Contractual necessity (booking and accommodation agreement) • Legal obligations (tourism and tax regulations) • Legitimate interest (communication, guest service) • Consent (if applicable, e.g., for marketing)
4. Data Sharing We may share your data only when necessary: • With official authorities (e.g., Croatian Tourist Board / eVisitor) as required by law • With third-party services involved in processing your booking (e.g., booking platforms, payment providers) We do not sell or rent your personal data to any third parties.
5. Data Retention Your personal data is retained only for as long as necessary: • Booking-related data: up to 10 years, as required by accounting and tax regulations • Communication data: up to 1 year, unless required longer for legal compliance
6. Data Security We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse.
7. Your Rights You have the right to: • Access your personal data • Request correction or deletion • Object to certain processing • Withdraw consent (where applicable) • Lodge a complaint with the relevant data protection authority To exercise these rights, please contact us at: 📧 [email protected] 📞 +385 98 501 017
8. Policy Updates We may update this policy from time to time. The latest version will always be available on our website or upon request.